Hospitality Experience Coordinator

Alegria Travel Services; Madison (WI); Remote; USD 40,000 - 52,000; Full time

Job summary

Alejía Travel Services is seeking a personable Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and ensuring a smooth experience from initial request to completion.

This fully remote role suits those who enjoy customer service, organization, and helping clients navigate options based on individual needs. Comprehensive onboarding and ongoing education are provided to support growth in the role.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to learn new digital platforms and systems.
• Reliable, professional, and responsive.
• Previous hospitality, customer service, reservations, or related experience is helpful but not required.

Responsibilities

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and other available services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality and service providers when needed.
• Provide responsive and professional client support.

Skills

Excellent communication

Customer-service mindset

High attention to detail

Organization

Time-management

Online research

Digital platforms learning

Reliable and professional

Job description

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

Gather information about client preferences and requests

Research accommodations, activities, transportation, and other available services

Assist with coordinating reservations and related arrangements

Communicate important information and updates to clients

Review confirmations and details for accuracy

Assist with modifications and special requests

Maintain organized client records and documentation

Follow up on outstanding information and upcoming arrangements

Coordinate with hospitality and service providers when needed

Provide responsive and professional client support

Qualifications

Excellent communication and interpersonal skills

Strong customer-service mindset

High attention to detail

Good organization and time-management abilities

Comfortable researching information online

Ability to learn new digital platforms and systems

Reliable, professional, and responsive

Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

Fully remote environment

Comprehensive onboarding and training

Continuing education opportunities

Access to professional systems and resources

Ongoing learning and skill development

Collaborative team environment