Customer Service Representative

Travel with Jess-Costa Rica; Jacksonville (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Onboarding and training provided

Continuing education opportunities

Access to professional resources and系统

Job summary

Travel with Jess-Costa Rica is seeking a friendly and organized person to assist clients with reservation inquiries, options, confirmations, and ongoing service needs, while working remotely. This role emphasizes strong communication, attention to detail, and delivering a positive client experience.

Onboarding and training are provided, with continuing education opportunities and access to professional resources and systems.

Qualifications

• Clear and friendly communication with clients.
• Strong organizational and detail-oriented approach.
• Comfortable using computers and online platforms.
• Able to research and compare options for clients.
• Reliable and professional service delivery.
• Experience in customer service/helpdesk is a plus but not required.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely updates.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Skills

Communication skills

Interpersonal skills

Organization

Computer literacy

Research abilities

Reliability

Tools

CRM systems

Reservation systems

Job description

We are seeking a friendly and organized person.

Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.

This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Position Highlights

• Onboarding and training provided.
• Continuing education opportunities.
• Access to professional resources and systems.