Front Desk Agent-FT, 32 hours, 2 days- 3pm-11pm & 2 days -11pm-7am

Hotel Management of New Orleans LLC; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hotel Management of New Orleans LLC is seeking a Front Desk Agent to manage guest services and support hotel operations at the front desk. You will handle check-ins/outs, respond to guest requests, and uphold high hospitality standards in a fast-paced environment.

The role requires strong communication skills, attention to detail, and the ability to multitask while ensuring accuracy in cash handling and guest records. Evening, weekend, and holiday shifts are expected.

Qualifications

• Minimum of 1 year of experience in customer service or hospitality.
• Strong verbal and written communication with professional demeanor.
• Proficiency in basic math and cash handling.
• Familiarity with property management systems or ability to learn quickly.

Responsibilities

• Greet and assist guests during check-in and check-out and resolve issues to ensure satisfaction.
• Provide information on amenities, parking, directions, and local attractions.
• Coordinate with bell/valet staff for seamless guest support.
• Verify room readiness with housekeeping and process guest charges accurately.
• Adhere to safety procedures and protect guest information and cash.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Basic math

PMS knowledge

Multi-tasking

Calm under pressure

Tools

Property Management System (PMS)

Job description

Description

The Front Desk Agent plays a critical role in Hotel Management of New Orleans' mission to unparalleled customer service. Reporting to the Front Desk Manager and General Manager, this role focuses on managing guest services, ensuring smooth hotel operations, and upholding the highest standards of hospitality. The ideal candidate must possess excellent verbal and written communication skills, be detail-oriented, and thrive in a fast-paced environment.

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

• Serve as the primary point of contact for guests, managing all aspects of guest service, including check-in, check-out, guest requests, and resolving complaints to ensure guest satisfaction.
• Provide guests with accurate information about hotel amenities, parking, directions, and local attractions.
• Coordinate with bell and valet staff to ensure seamless guest support.

Hotel Operations

• Verify room readiness by coordinating with housekeeping to ensure timely and accurate room preparation.
• Process cash receipts, credits, and charges to guest accounts with accuracy.
• Handle mail, packages, messages, and telephone calls in a professional manner.
• Document and report maintenance deficiencies and other operational issues to appropriate departments.

Safety and Security

• Adhere to hotel life safety systems and emergency procedures.
• Securely manage room key inventory and guest information.
• Ensure compliance with cash handling procedures and maintain the security of the shared cash bank.

Other Responsibilities

• Maintain the lobby and front desk area in an organized and professional manner.
• Demonstrate working knowledge of hotel room types, layouts, and amenities to effectively meet guest needs.
• Complete additional tasks as assigned by the Front Desk Manager or General Manager.

Requirements

• Minimum of 1 year of experience in a customer service or hospitality-related role preferred.
• Strong communication skills, both verbal and written, with a professional demeanor.
• Proficiency in basic math and handling cash transactions.
• Familiarity with property management systems, or the ability to learn quickly.
• Ability to multi-task, prioritize, and remain calm under pressure in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Must be able to stand, walk, and use hands for extended periods.
• Occasionally required to lift and move up to 20 pounds.