Guest Experience Associate – Front Desk & Reservations

ESA Management, LLC; Burlington (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Employee Perks Program

Job summary

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check-in/out, and process payments according to company guidelines. You will ensure front desk operations run smoothly and maintain safety and security standards.

This role emphasizes delivering the best guest experience, upselling where appropriate, handling reservations, and supporting housekeeping and common areas as needed. A strong customer service mindset and reliable cash handling are essential.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle payments and reservations accurately.
• Strong sense of professionalism and problem solving.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment per guidelines.
• Maintain front desk paperwork and ensure safety and security procedures are followed.
• Promote ESA values and provide a welcoming guest experience.

Skills

Guest Service

Telephone Etiquette

Cash Handling

Reservations

Sales Opportunities

Job description

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check-in/out, and process payments according to company guidelines. You will ensure front desk operations run smoothly and maintain safety and security standards.

This role emphasizes delivering the best guest experience, upselling where appropriate, handling reservations, and supporting housekeeping and common areas as needed. A strong customer service mindset and reliable cash handling are essential.