Guest Experience Specialist

Extended-Stay-Hotel; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

ESA Management, LLC is seeking a Guest Services Representative in Atlanta to warmly greet guests, answer phones, and manage check-in and check-out procedures. You will collect payments in accordance with company guidelines and maintain front desk paperwork and security protocols.

Responsibilities include processing reservations, handling cash and card payments, and ensuring the lobby and front desk area stay organized and clean.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality/front desk preferred.
• Ability to communicate in English with guests and staff.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Answer phones and respond to guest requests promptly.
• Process reservations and collect payment following company guidelines.
• Maintain front desk area and handle cash, credit card, and city ledger balances.

Skills

Customer service

Communication

Cash handling

Reservations

Front desk

Education

High school diploma

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative in Atlanta to warmly greet guests, answer phones, and manage check-in and check-out procedures. You will collect payments in accordance with company guidelines and maintain front desk paperwork and security protocols.

Responsibilities include processing reservations, handling cash and card payments, and ensuring the lobby and front desk area stay organized and clean.