Guest Experience Specialist

flagshiprestaurantgroup; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dining discounts

Benefits package (Dental, Vision, Life

PTO after 3 years

Comprehensive training program

Career advancement opportunities

Job summary

Flagship Restaurant Group is seeking a guest-focused team member to provide attentive service in our Indiana venues. You will learn our food and beverage offerings, guide guests through our menu, and share knowledge to enhance the dining experience.

Use Toast POS for orders and payments, while keeping a spotless, welcoming environment. Join a collaborative team that values growth, training, and exceptional guest service.

Qualifications

• Team-oriented approach with guest-first mindset.
• Strong communication across guests and team members.
• Ability to handle high-pressure situations with professionalism.
• Detail-oriented and well-presented in a fast-paced setting.

Responsibilities

• Provide friendly, attentive service that makes guests feel valued.
• Know food, beverages, and service steps to confidently answer questions.
• Use Toast POS to take orders, process payments, and ensure accuracy.
• Maintain a clean, welcoming environment and smooth workflow with the team.
• Address guest feedback positively to turn challenges into opportunities.

Skills

Teamwork

Communication

Customer focus

Attention to detail

Calm under pressure

Flexibility

Tools

Toast POS

Job description

Flagship Restaurant Group is seeking a guest-focused team member to provide attentive service in our Indiana venues. You will learn our food and beverage offerings, guide guests through our menu, and share knowledge to enhance the dining experience.

Use Toast POS for orders and payments, while keeping a spotless, welcoming environment. Join a collaborative team that values growth, training, and exceptional guest service.