Guest Experience Server - Training, Benefits & Growth

flagshiprestaurantgroup; Naperville (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dining discounts

Benefits package

PTO after 3 years

Training program

Team milestones

Modern restaurants

Advancement opportunities

Job summary

Flagship Restaurant Group in Naperville, IL is seeking an enthusiastic hospitality teammate to deliver friendly, personalized service and help guests feel valued. Be knowledgeable about our food, beverages, and steps of service to confidently make recommendations, answer questions, and process payments with our Toast POS.

Maintain a clean, welcoming environment; collaborate with teammates; address feedback positively; and contribute to a fun, professional, inclusive workplace.

Qualifications

• You’re a positive, friendly team player who thrives in a collaborative environment.
• Your personable nature and passion for helping people create memorable guest experiences.
• You excel in communication, connecting with guests and team members alike.
• You’re detail-oriented, organized, and committed to cleanliness and presentation.
• You enjoy learning about food and beverage offerings, and you’re eager to share your knowledge with guests.
• You can handle high-pressure situations with professionalism and a calm demeanor.

Responsibilities

• Provide friendly, attentive, and personalized service that leaves guests feeling valued and cared for.
• Be well-versed in all areas of our food, beverages, and steps of service to confidently make recommendations and answer questions.
• Use our Toast point-of-sale system efficiently to take orders, process payments, and ensure accuracy.
• You’re detail-oriented, organized, and committed to maintaining a clean and welcoming environment for guests.
• Collaborate with the team to maintain a smooth workflow, including assisting in other areas as needed.
• Address guest feedback with a positive attitude, working to turn challenges into opportunities for exceptional service.
• Adhere to our employee code of conduct to support a safe, positive, and respectful work environment.

Job description

Flagship Restaurant Group in Naperville, IL is seeking an enthusiastic hospitality teammate to deliver friendly, personalized service and help guests feel valued. Be knowledgeable about our food, beverages, and steps of service to confidently make recommendations, answer questions, and process payments with our Toast POS.

Maintain a clean, welcoming environment; collaborate with teammates; address feedback positively; and contribute to a fun, professional, inclusive workplace.