Guest Services Specialist — Front Desk

Holiday-In; Hasbrouck Heights (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Discounted room rates

Training & development

Job summary

Holiday Inn Hasbrouck Heights is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will deliver proactive, attentive service and help guests feel welcomed throughout their stay at our on-site Hasbrouck Heights location.

As a Front Desk Clerk, you will manage guest needs, resolve issues, and stay informed about brand programs, while maintaining professional standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Job description

Holiday Inn Hasbrouck Heights is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will deliver proactive, attentive service and help guests feel welcomed throughout their stay at our on-site Hasbrouck Heights location.

As a Front Desk Clerk, you will manage guest needs, resolve issues, and stay informed about brand programs, while maintaining professional standards in a fast-paced environment.