Guest Experience Specialist

PM Hotel Group; Franklin (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

PM Hotel Group is hiring for a Full-Time Front Desk position at Homewood Suites in Franklin, TN. This role involves registering guests, managing check-out procedures, and ensuring excellent guest relations. Responsibilities include handling inquiries and complaints, as well as coordinating with various departments to maintain smooth operations. The ideal candidate should be customer-oriented and proactive in addressing guest needs.

Responsibilities

• Registering guests, issuing room keys, and managing check‑out procedures, often using specialized property management systems.
• Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.
• Acting as a liaison between guests and departments like Housekeeping and Maintenance.
• Handling cash and credit card transactions, managing billing, and maintaining accurate records.
• Ensuring guest privacy, maintaining a secure, clean, and organized front desk area.

Job description

PM Hotel Group is hiring for a Full-Time Front Desk position at Homewood Suites in Franklin, TN. This role involves registering guests, managing check-out procedures, and ensuring excellent guest relations. Responsibilities include handling inquiries and complaints, as well as coordinating with various departments to maintain smooth operations. The ideal candidate should be customer-oriented and proactive in addressing guest needs.