Guest Experience Specialist

Encore; Fort Lauderdale (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore seeks a Customer Experience Coordinator to serve as the frontline liaison among customers, Encore, and venue teams. You will provide information, build relationships, and ensure a high-quality experience under the direction of the Director, Event Technology.

You will handle billing, data entry into CRM, and customer engagement tasks, including site visits and post-visit follow-ups. This role requires hospitality experience, strong communication, and the ability to multitask in a

Qualifications

• High School Diploma is required; Associate degree preferred.
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency with Microsoft 365 and web-based applications.
• Strong written and oral communication skills.
• Strong organizational and interpersonal skills.
• Certifications: Encore’s Service Level 100, 200 & 300 to be obtained within 90 days.
• Ability to multi-task and work well under pressure.

Responsibilities

• Act as liaison between Encore, venue, and customer to provide information and support.
• Acknowledge and interact with customers professionally to build trust.
• Identify potential issues and provide solutions to client concerns.
• Handle billing information, signatures, and reports for reconciliation.
• Enter customer data and payments into CRM and billing systems.
• Coordinate follow-up and send thank-you messages.
• Support PreCon and Site Visit meetings with selling manager.
• Communicate customer concerns with venue partner teams to resolve issues.

Skills

Strong written and oral communication

Strong organizational skills

Interpersonal skills

Ability to multi-task under pressure

Education

High School Diploma

Associate degree preferred

Tools

Microsoft 365

Job description

Encore seeks a Customer Experience Coordinator to serve as the frontline liaison among customers, Encore, and venue teams. You will provide information, build relationships, and ensure a high-quality experience under the direction of the Director, Event Technology.

You will handle billing, data entry into CRM, and customer engagement tasks, including site visits and post-visit follow-ups. This role requires hospitality experience, strong communication, and the ability to multitask in a