Guest Experience Specialist

Encore; Houston (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore is seeking a Customer Experience Coordinator to act as a liaison among Encore, the venue, and customers, delivering information and support to ensure a high-quality experience.

You will handle billing, data entry in the CRM, customer engagement, and coordination with hotel sales teams, reporting to the Director of Event Technology. The role requires strong communication and multitasking in a hotel/convention center setting.

Qualifications

• High School Diploma required; Associate degree preferred.
• Proficiency Microsoft 365 and web-based applications.
• Strong written and oral communication skills.
• Strong organizational and interpersonal skills.
• Encore’s Service Standards to be obtained within 90 days.
• Ability to multi-task and work well under pressure.

Responsibilities

• Act as liaison between customers, Encore, and venue; provide information and support.
• Communicate billing information, resolve concerns, obtain signatures, and relay changes.
• Enter customer contacts and payments into CRM and billing systems.
• Coordinate customer follow-up and support thank-you messages; assist selling manager on site visits.
• Deliver world-class service by engaging multiple points of contact throughout the day.
• Coordinate with hotel and venue partners to resolve customer issues.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma

Associate degree preferred

Tools

Microsoft 365

Job description

Encore is seeking a Customer Experience Coordinator to act as a liaison among Encore, the venue, and customers, delivering information and support to ensure a high-quality experience.

You will handle billing, data entry in the CRM, customer engagement, and coordination with hotel sales teams, reporting to the Director of Event Technology. The role requires strong communication and multitasking in a hotel/convention center setting.