On-site Guest Experience Coordinator (Events)

Hargrove, Inc.; Houston (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore is seeking a Customer Experience Coordinator in Houston, on-site, to act as a liaison between customers, venue, and the Encore team. You will provide information and support in a professional, friendly manner while building lasting relationships to ensure a high-quality experience.

The role reports to the Director, Event Technology and requires excellent communication and organization. Responsibilities include handling customer contacts, billing updates, data entry in CRM, and

Qualifications

• High School Diploma required; Associate degree preferred.
• 1+ years in administrative, sales or hospitality roles.
• Proficiency with Microsoft 365 and web-based apps.
• Strong written and verbal communication skills.
• Excellent organization and interpersonal abilities.
• Encore’s Service Level 100, 200 & 300 certifications to be obtained within 90 days.
• Ability to multi-task under pressure.

Responsibilities

• Acknowledge and interact with customers while maintaining a professional image.
• Build relationships to establish trust and open communication.
• Identify and address potential issues; provide solutions to client concerns.
• Respond quickly to questions and service requests.
• Enter customer data and exhibit payments into CRM/billing systems.
• Coordinate with sales and venue teams for site visits and follow-up.
• Provide operational support and communicate customer concerns to venue partners.

Skills

Communication

Customer service

Multi-tasking

Relationship building

Education

High School Diploma

Associate degree preferred

Tools

Microsoft 365

Job description

Encore is seeking a Customer Experience Coordinator in Houston, on-site, to act as a liaison between customers, venue, and the Encore team. You will provide information and support in a professional, friendly manner while building lasting relationships to ensure a high-quality experience.

The role reports to the Director, Event Technology and requires excellent communication and organization. Responsibilities include handling customer contacts, billing updates, data entry in CRM, and