Guest Experience Concierge

Encore; Fort Lauderdale (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore in Fort Lauderdale is seeking a Customer Experience Coordinator to act as a liaison between Encore, venue, and customers. You will provide information and support with a professional, friendly approach while building relationships to ensure a high-quality experience.

The role reports to the Director, Event Technology. Key duties include customer contact, billing, data entry, and coordination with hotel sales teams to support site visits and follow-up communications, all aimed at

Qualifications

• High School Diploma required; Associate degree preferred.
• 1+ years administrative, sales or hospitality experience preferred.
• Proficiency in Microsoft 365 and web-based applications.

Responsibilities

• Acknowledge and interact with customers while maintaining a pleasant and professional image.
• Build relationships with customers to establish trust and open communication.
• Pro-actively identify potential issues and provide solutions to client concerns.
• Respond quickly to questions and requests and handle service problems politely and efficiently.
• Attend venue meetings as required.
• Communicate billing information to customers, resolve billing concerns and obtain signatures.
• Enter customer contact information and details into CRM system.
• Coordinate customer follow-up and support thank you messages.
• Act as a service liaison between customer, Encore team and venue partners.
• Demonstrate knowledge of hotel and facility services.

Skills

Customer service

Administrative support

Communication skills

Multi-tasking

Education

High School Diploma

Associate degree preferred

Tools

Microsoft 365

Job description

Encore in Fort Lauderdale is seeking a Customer Experience Coordinator to act as a liaison between Encore, venue, and customers. You will provide information and support with a professional, friendly approach while building relationships to ensure a high-quality experience.

The role reports to the Director, Event Technology. Key duties include customer contact, billing, data entry, and coordination with hotel sales teams to support site visits and follow-up communications, all aimed at