Guest Experience Concierge

Encore Global; Houston (TX); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore Global in Houston seeks a Customer Experience Coordinator to act as liaison between Encore, the venue, and customers. You will provide information and support in a professional, friendly manner while building relationships to ensure a high-quality experience.

This role reports to the Director, Event Technology. Key responsibilities include managing customer contact, billing, data entry, and site coordination during pre-con & site visits, with emphasis on delivering world-class service and

Qualifications

• High School Diploma is required.
• Associate degree is preferred.
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency Microsoft 365 and web-based applications.
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
• Ability to multi-task and work well under pressure

Responsibilities

• Customer Contact: Acknowledge and interact with customers while maintaining a pleasant image.
• Billing: Communicate billing information and resolve concerns; prepare billing reports.
• Data Entry: Enter customer details into CRM; reconcile payments.
• Customer Engagement: Support pre-con and site visits; coordinate follow-up.
• Operational Support: Coordinate and communicate customer concerns with venue partners.

Skills

Customer service

Administrative experience

Written communication

Oral communication

Organization

Multi-tasking

Education

High School Diploma

Associate degree

Tools

Microsoft 365

Job description

Encore Global in Houston seeks a Customer Experience Coordinator to act as liaison between Encore, the venue, and customers. You will provide information and support in a professional, friendly manner while building relationships to ensure a high-quality experience.

This role reports to the Director, Event Technology. Key responsibilities include managing customer contact, billing, data entry, and site coordination during pre-con & site visits, with emphasis on delivering world-class service and