Guest Service Agent

Residence Inn by Marriott; Concord (NH); On-site; USD 32,000 - 38,000; Full time

Job summary

Residence Inn by Marriott in Concord, NH is seeking a Guest Service Agent to welcome guests and deliver exceptional service. You will be the first and last face guests see during their stay, ensuring smooth check-ins, accurate records, and helpful local recommendations.

The role emphasizes a friendly, professional demeanor, attention to detail, and the ability to stay organized in a fast-paced environment. Evening and weekend availability is required.

Qualifications

• High school diploma or GED equivalent.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Comfortable using basic math, including addition, subtraction, multiplication, and division.
• Strong problem-solving abilities and professional judgment.
• Must be available to work evenings and weekends.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Create positive first impressions during check-in and stay.
• Answer calls and inquiries regarding hotel services, amenities, directions, and local attractions.
• Manage reservations—booking, modifying, confirming, and canceling stays.
• Maintain accurate guest records and room availability.
• Process check-ins and check-outs efficiently and accurately.
• Handle billing, payments, and cash transactions with attention to detail.
• Assist guests with luggage as needed.
• Coordinate restaurant reservations, transportation, and local entertainment.
• Promote hotel and Marriott loyalty programs and special offers.
• Complete daily shift responsibilities and operational checklists.
• Collaborate with team members to ensure a seamless guest experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Math skills

Education

High school diploma or GED

Job description

Description

Make Every Guest Feel at Home

Do you love meeting new people, and creating exceptional guest experiences? Join our team as a Guest Service Agent and become the welcoming face of the Residence Inn by Marriott.

In this role, you’ll be the first person guests meet when they arrive and the last person they see when they leave. Your friendly personality, attention to detail, and commitment to outstanding service will help create memorable stays and lasting impressions.

Whether you’re helping a family check in after a long day of travel, assisting a business guest with local recommendations, or ensuring a smooth departure, you’ll play an important role in delivering the hospitality our guests expect and deserve.

Why Join Us?

At Residence Inn by Marriott, managed by Duprey Hospitality, we’re passionate about hospitality and creating rewarding career opportunities. Based in Concord, Duprey Hospitality is a respected hotel management company operating premier brands including Marriott, Hilton, and Choice Hotels. When you join our team, you’ll become part of a company that values teamwork, professionalism, and exceptional guest service.

What You’ll Do

• Welcome guests with a warm, professional, and friendly attitude.
• Create positive first impressions during check-in and throughout each guest’s stay.
• Answer phone calls and guest inquiries regarding hotel services, amenities, directions, and local attractions.
• Manage reservations, including booking, modifying, confirming, and canceling guest stays.
• Maintain accurate guest records and room availability information.
• Process guest check-ins and check-outs efficiently and accurately.
• Handle billing, payments, and cash transactions with attention to detail.
• Assist guests with luggage when needed.
• Coordinate restaurant reservations, transportation arrangements, and local entertainment recommendations.
• Promote hotel and Marriott loyalty programs and special offers.
• Complete daily shift responsibilities and operational checklists.
• Collaborate with team members to ensure a seamless guest experience.

Requirements

What We Are Looking For

• High school diploma or GED equivalent.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Comfortable using basic math skills, including addition, subtraction, multiplication, and division.
• Strong problem-solving abilities and professional judgment.
• Must be available to work evenings and weekends.

Preferred Qualities

• Positive, outgoing personality.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Passion for hospitality and helping others.

No prior hotel experience is required—we’re happy to train the right candidate!

Seeking applicants interested in working Saturday and Sunday (2p-10p) and additional evening shifts as needed.

Duprey Hospitality and affiliates is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.