Guest Experience Specialist

Home2Suites Colorado Springs South; Colorado Springs (CO); On-site; USD 19,286 - 28,929; Full time

Job summary

Home2Suites Colorado Springs South is seeking a Front Desk Agent to greet and register guests, manage reservations, and provide outstanding service throughout the stay. The role focuses on ensuring guest satisfaction, handling inquiries, and supporting hotel operations with a friendly, professional demeanor.

The position requires a high school diploma or equivalent, prior hospitality experience preferred, and the ability to multitask in a fast-paced environment while maintaining accuracy and a

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Must convey information clearly and be able to multi-task.
• Ability to work in stressful situations and maintain guest service orientation.
• Strong numerical literacy and basic arithmetic.
• Proficiency with hotel property management systems is expected.

Responsibilities

• greet and register guests with a warm, service-oriented manner.
• Handle reservations, check-ins and check-outs efficiently.
• Provide information on hotel services and local area attractions.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain appearance and grooming per brand standards.
• Support safe and efficient hotel operations.

Skills

Customer service

Multitasking

Communication

Problem solving

Attention to detail

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Microsoft Office

Job description

Home2Suites Colorado Springs South is seeking a Front Desk Agent to greet and register guests, manage reservations, and provide outstanding service throughout the stay. The role focuses on ensuring guest satisfaction, handling inquiries, and supporting hotel operations with a friendly, professional demeanor.

The position requires a high school diploma or equivalent, prior hospitality experience preferred, and the ability to multitask in a fast-paced environment while maintaining accuracy and a