Guest Experience Specialist

Lodge at Healdsburg; Chiquita (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

Lodge at Healdsburg is seeking a front desk professional to represent the hotel during a guest's stay. You will register guests, assign rooms, handle checks-in/check-out, and coordinate with housekeeping to ensure a smooth experience.

Ideal candidates will have a high school diploma, experience in hospitality, strong communication, and a professional demeanor to provide superior customer care.

Qualifications

• High school diploma or equivalent is required.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.

Responsibilities

• Register arriving guests and assign rooms.
• Maintain inventory of vacancies, reservations and room assignments.
• Coordinate room status updates with housekeeping and maintenance.
• Use selling techniques to promote rooms and hotel services.
• Handle guest check-outs and monetary transactions.
• Resolve guest complaints professionally and courteously.

Skills

Guest service excellence

Communication skills

Professional demeanor

Team coordination

Education

High school diploma or equivalent

Tools

POS systems

Reservation software

Job description

Lodge at Healdsburg is seeking a front desk professional to represent the hotel during a guest's stay. You will register guests, assign rooms, handle checks-in/check-out, and coordinate with housekeeping to ensure a smooth experience.

Ideal candidates will have a high school diploma, experience in hospitality, strong communication, and a professional demeanor to provide superior customer care.