Guest Experience Specialist

Hendrick Automotive Group; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Automotive Group is seeking a Guest Services Representative at Mercedes-Benz of Northlake in Charlotte, NC. You will manage guest interactions, handle calls, and support sales operations with accurate logs and daily reporting.

The role emphasizes friendly, professional service, CSI adherence, and teamwork while maintaining a clean showroom and assisting with training and process improvements.

Qualifications

• High school diploma required; previous customer service experience desired.
• Strong interpersonal, communication, and organizational skills required.

Responsibilities

• Open and close Guest Services procedures.
• Answer incoming calls courteously and professionally.
• Direct calls to appropriate personnel and take messages.
• Maintain desk, phone logs, and various operation logs.
• Produce daily reports and performance metrics for the guest services team.
• Greet guests and create a warm, positive environment.
• Assist with training new hires when requested.
• Maintain a clean, safe showroom environment.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Microsoft Office

Dealership software

Web-based applications

Attendance

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group is seeking a Guest Services Representative at Mercedes-Benz of Northlake in Charlotte, NC. You will manage guest interactions, handle calls, and support sales operations with accurate logs and daily reporting.

The role emphasizes friendly, professional service, CSI adherence, and teamwork while maintaining a clean showroom and assisting with training and process improvements.