Guest Experience Specialist

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 17,047 - 24,280; Full time

Job summary

Pyramid Global Hospitality is hiring a Guest Services Agent for the Courtyard by Marriott Birmingham Downtown at UAB. The ideal candidate will provide exceptional customer service, warmly welcoming guests and assisting them throughout their stay.

Responsibilities include greeting and escorting guests, providing local information, and ensuring a pleasant experience at all times. Candidates should have at least one year of customer service experience, excellent communication skills, and a pleasant personality.

Compensation starts at $15.00 per hour based on qualifications.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Ability to work in a fast-paced setting.

Responsibilities

• Provide warm, exceptional customer service to guests.
• Escort guests to the front desk and explain amenities.
• Work with the team to ensure personalized guest experiences.

Skills

Customer service experience

Verbal communication skills

Teamwork ability

Problem-solving skills

Outgoing personality

Job description

Pyramid Global Hospitality is hiring a Guest Services Agent for the Courtyard by Marriott Birmingham Downtown at UAB. The ideal candidate will provide exceptional customer service, warmly welcoming guests and assisting them throughout their stay.

Responsibilities include greeting and escorting guests, providing local information, and ensuring a pleasant experience at all times. Candidates should have at least one year of customer service experience, excellent communication skills, and a pleasant personality.

Compensation starts at $15.00 per hour based on qualifications.