Hotel Front Desk Agent-PT

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

Pyramid Global Hospitality is searching for a highly motivated Guest Services Agent to join their team at the Hilton Birmingham at UAB. The successful candidate will have a passion for hospitality and the ability to provide exceptional customer service. Responsibilities include greeting guests, assisting with luggage, and offering knowledge about the hotel and local area.

This position requires at least one year of experience in a customer service role, excellent communication skills, and a valid driver's license. Compensation starts at $15.00 per hour.

Qualifications

• Minimum one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Ability to work in a fast-paced environment and stand for the duration of the shift.

Responsibilities

• Provide exceptional customer service by greeting and assisting guests.
• Help guests with luggage and guide them to their rooms.
• Interact with guests and open doors for their arrival.

Skills

Customer service

Problem-solving

Teamwork

Communication

Engagement

Job description

About Our Property

At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on‑site F&B outlet and a bar. If you have a genuine passion for hospitality, come and join our team and experience the delivery of outstanding service and memorable experiences for each guest.

Benefits

Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development opportunities.

What You Will Have An Opportunity To Do

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay, assisting with luggage, providing knowledge about the hotel and local area, and guiding guests to their rooms.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests; welcome each guest to the hotel
• Open doors for guests arriving by motor vehicle and escort them to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Escort guests and their luggage to their rooms, explaining amenities and fun facts
• Work with other attendants to ensure each guest has a personalized experience and open doors for all guests
• Assist lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees and do more than the norm

What are we looking for?

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and traveling between the valet lot and various areas of the hotel
• A strong desire to make an impact on others
• An outgoing and engaging personalityExcellent verbal communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$15.00
$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.