Guest Experience Specialist

Executive Hotel Management; Baton Rouge (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Executive Hotel Management is seeking a Guest Services Representative in Baton Rouge to warmly greet guests, manage check-in/check-out, and provide information on hotel services. You will respond to inquiries, resolve requests, and help create a welcoming atmosphere for every guest.

This role offers an hourly wage of $14–16 and a dynamic, fast-paced environment where professionalism and guest satisfaction drive success. Join a team that values hospitality and a memorable guest experience.

Qualifications

• Excellent verbal communication skills.
• Basic computer skills and familiarity with hotel systems.
• Proven problem-solving abilities.
• Strong listening skills and attention to guest needs.
• High personal accountability and reliability.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries and provide information about hotel facilities and services.
• Handle guest requests and complaints promptly and in accordance with hotel policies.
• Maintain a clean and organized lobby area to enhance the overall guest experience.

Skills

Verbal communication

Computer skills

Problem-solving

Active listening

Accountability

Job description

Executive Hotel Management is seeking a Guest Services Representative in Baton Rouge to warmly greet guests, manage check-in/check-out, and provide information on hotel services. You will respond to inquiries, resolve requests, and help create a welcoming atmosphere for every guest.

This role offers an hourly wage of $14–16 and a dynamic, fast-paced environment where professionalism and guest satisfaction drive success. Join a team that values hospitality and a memorable guest experience.