Guest Services Representative

Executive Hotel Management; Baton Rouge (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Executive Hotel Management is seeking a Guest Services Representative in Baton Rouge to warmly greet guests, manage check-in/check-out, and provide information on hotel services. You will respond to inquiries, resolve requests, and help create a welcoming atmosphere for every guest.

This role offers an hourly wage of $14–16 and a dynamic, fast-paced environment where professionalism and guest satisfaction drive success. Join a team that values hospitality and a memorable guest experience.

Qualifications

• Excellent verbal communication skills.
• Basic computer skills and familiarity with hotel systems.
• Proven problem-solving abilities.
• Strong listening skills and attention to guest needs.
• High personal accountability and reliability.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries and provide information about hotel facilities and services.
• Handle guest requests and complaints promptly and in accordance with hotel policies.
• Maintain a clean and organized lobby area to enhance the overall guest experience.

Skills

Verbal communication

Computer skills

Problem-solving

Active listening

Accountability

Job description

About this position

Are you a people person with a passion for providing exceptional service? We're thrilled to invite you to join our team as a Guest Services Representative. In this role, you'll be the welcoming face of our hotel, ensuring each guest enjoys a memorable experience from check-in to check-out. Your ability to connect with guests and provide outstanding service will make a lasting impression and contribute to our vibrant hospitality culture.

With a competitive hourly salary of $14 - $16, you'll have a chance to shine in a dynamic, fast-paced environment. We value your dedication to creating a warm, inviting atmosphere where every guest feels valued and cared for. Let's work together to make every stay special.

Compensation:

$14 - $16 hourly

Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and provide information about hotel facilities and services
• Handle guest requests and complaints promptly and in accordance with hotel policies
• Maintain a clean and organized lobby area to enhance the overall guest experience

Qualifications:

• Excellent verbal communication skills
• Computer skills
• Problem-solving skills
• Active listening skills
• Personal accountability skills

About Company

We offer an appealing atmosphere and welcome a wide variety of guests from many different backgrounds. From business travelers to sports enthusiasts and conference attendees, our guests have a range of reasons to travel to Baton Rouge. We strive to give each of them a positive impression, starting with their interactions with associates of our hotel.

Salary Information

$14 - $16Hourly Wage