Guest Experience Specialist

Hampton Inn & Suites Avon; Avon (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-

Job summary

MHG Hotels LLC in Avon, IN is seeking a Guest Service Representative to warmly greet guests, process check-ins and check-outs, and provide accurate information about rooms, amenities, and local attractions.

Qualified candidates are professional, friendly, and able to handle guest requests with discretion. The role offers flexible shifts and both full-time and part-time opportunities at the Hampton Inn & Suites Avon location.

Qualifications

• Professional, welcoming demeanor.
• Excellent interpersonal skills and clear communication.
• Ability to handle guest requests and maintain confidentiality.

Responsibilities

• Handle guest check-in/check-out efficiently and verify identity.
• Respond to guest requests and resolve issues.
• Process payments and adjust billing securely.
• Provide information on rooms, facilities, and local attractions.
• Prepare daily reports and hand over to the next shift.
• Maintain proper cash handling and closing reports.

Skills

Professional demeanor

People-oriented

Attention to detail

Strong communication

Team player

Job description

MHG Hotels LLC in Avon, IN is seeking a Guest Service Representative to warmly greet guests, process check-ins and check-outs, and provide accurate information about rooms, amenities, and local attractions.

Qualified candidates are professional, friendly, and able to handle guest requests with discretion. The role offers flexible shifts and both full-time and part-time opportunities at the Hampton Inn & Suites Avon location.