Guest Experience Specialist

MHG Hotels; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation

Incentives

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Hotel Room Discounts

Job summary

MHG Hotels in Bloomington, Indiana is seeking a Guest Service Representative dedicated to creating a welcoming environment for guests. This role involves organizing check-ins and check-outs, responding to guest queries, and maintaining confidentiality. The ideal candidate must possess superb communication skills and a warm demeanor, along with the ability to handle emergencies. Flexible shifts are available for both full-time and part-time engagement, contributing to a positive atmosphere in the hospitality industry.

Qualifications

• Professional demeanor and ability to engage easily with others.
• Compassionate and genuinely caring towards guests.
• Ability to maintain confidentiality and handle emergencies.

Responsibilities

• Organize and process guest check-ins and check-outs.
• Respond to and resolve guest requests efficiently.
• Provide guests with hotel information and local interests.
• Secure payments and adjust billing as required.

Skills

Warm and welcoming personality

Attention to detail

Effective communication

Customer service orientation

Job description

MHG Hotels in Bloomington, Indiana is seeking a Guest Service Representative dedicated to creating a welcoming environment for guests. This role involves organizing check-ins and check-outs, responding to guest queries, and maintaining confidentiality. The ideal candidate must possess superb communication skills and a warm demeanor, along with the ability to handle emergencies. Flexible shifts are available for both full-time and part-time engagement, contributing to a positive atmosphere in the hospitality industry.