Guest Experience Specialist

Build-A-Bear Workshop; Auburn Hills (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Build-A-Bear Workshop is seeking enthusiastic Bear Builder associates to join our retail team in Michigan. You will help guests create personalized furry friends, delivering a memorable experience in a lively, guest-focused setting.

You’ll work closely with teammates to uphold brand standards and ensure smooth store operations. Ideal candidates are friendly, dependable, and flexible, with a passion for delivering exceptional guest service and a positive store atmosphere.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Education

High school diploma or GED equivalent

Job description

Build-A-Bear Workshop is seeking enthusiastic Bear Builder associates to join our retail team in Michigan. You will help guests create personalized furry friends, delivering a memorable experience in a lively, guest-focused setting.

You’ll work closely with teammates to uphold brand standards and ensure smooth store operations. Ideal candidates are friendly, dependable, and flexible, with a passion for delivering exceptional guest service and a positive store atmosphere.