Guest Experience Specialist

Rocket Carwash; Altoona (IA); On-site; USD 40,116,000 - 42,981,000; Full time

Job summary

Rocket Carwash in Altoona, IA is seeking a friendly Member Support Specialist to warmly greet guests, handle inquiries, and ensure an exceptional visit for every customer.

You will work as part of a team, provide outstanding customer service, and support daily operations with a positive attitude. No prior experience is required—we provide training and opportunities for growth within the company.

Qualifications

• Must be at least 16 years old.
• Lift objects up to 50 pounds.
• Stand, walk, or sit for up to 8 hours.
• Able to work outside in varying weather.

Responsibilities

• Uphold the Rocket Guest Service Expectation Model and greet customers with a smile.
• Build connections with members and check in on their experience.
• Prepare vehicles before wash, following SOPs and safety signals.
• Conduct parking lot checks to ensure towels and cleaners are stocked.
• Maintain a clean and organized location and complete side-work.
• Collaborate with team to drive operational excellence.
• Adhere to safety regulations and policies.
• Perform basic to intermediate technology tasks as needed.

Skills

Customer service

Communication

Team player

Job description

Rocket Carwash in Altoona, IA is seeking a friendly Member Support Specialist to warmly greet guests, handle inquiries, and ensure an exceptional visit for every customer.

You will work as part of a team, provide outstanding customer service, and support daily operations with a positive attitude. No prior experience is required—we provide training and opportunities for growth within the company.