Guest Experience Specialist

Rocket Carwash; Waukee (IA); On-site; USD 19,000 - 21,000; Full time

Job summary

Rocket Carwash in Iowa is hiring a Member Support Specialist to greet guests, check in on member experiences, and assist with daily duties. Training is provided, and the role emphasizes teamwork, a professional attitude, and adaptability in a fast-paced environment.

Pay is $14–$15 per hour, with opportunities to grow as the company expands. This on-site position welcomes motivated individuals who value growth and exceptional guest experiences.

Qualifications

• Must be at least 16 years old.
• Ability to lift up to 50 pounds.
• Stand, walk, or sit for up to 8 hours.
• Work outside in varying weather conditions.
• Available for varying shifts and holidays.

Responsibilities

• Greet guests with a smile and provide positive, friendly service.
• Check in with members to ensure a memorable visit.
• Prepare vehicles for wash and follow safety procedures.
• Keep the location clean and stocked with towels and cleaners.
• Collaborate with the team to maintain operational excellence.
• Follow safety regulations and policies.
• Perform basic to intermediate tech tasks as needed.
• Handle additional duties assigned by leadership.
• Treat others with respect and dignity at all times.

Skills

Excellent communication

Interpersonal skills

Team oriented

Professional integrity

Job description

Rocket Carwash in Iowa is hiring a Member Support Specialist to greet guests, check in on member experiences, and assist with daily duties. Training is provided, and the role emphasizes teamwork, a professional attitude, and adaptability in a fast-paced environment.

Pay is $14–$15 per hour, with opportunities to grow as the company expands. This on-site position welcomes motivated individuals who value growth and exceptional guest experiences.