Member Experience & Support Specialist

Rocket Carwash; Pensacola (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Rocket Carwash is expanding and seeking a Member Support Specialist in Pensacola. You will greet guests, build connections with members, and support vehicle prep and in-location duties to ensure an exceptional guest experience.

We offer training, a fast-paced team environment, and opportunities for personal and professional growth as part of a growing company that values customer-centric service.

Qualifications

• Greet customers warmly and by name to create a personalized experience.
• Communicate clearly and respectfully with guests and teammates.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to learn new tasks and take on responsibilities.

Responsibilities

• Uphold the Rocket Guest Service Expectation Model with a positive image and welcoming approach.
• Build connections with current and potential members and check in on their experience.
• Prepare vehicles before wash, following SOPs and using clear hand signals for a smooth process.
• Perform routine parking lot checks to ensure carts have fresh towels and cleaners.
• Maintain a clean, organized location and complete side-work as assigned by leadership.
• Collaborate with team to drive operational excellence and safety.
• Follow all safety regulations and policies.
• May perform basic to intermediate-level technology tasks as needed.
• Perform other duties as assigned by leadership.
• Treat others with respect and dignity at all times.

Skills

Professionalism

Positivity

Communication

Interpersonal skills

Teamwork

Adaptability

Learner mindset

Job description

Rocket Carwash is expanding and seeking a Member Support Specialist in Pensacola. You will greet guests, build connections with members, and support vehicle prep and in-location duties to ensure an exceptional guest experience.

We offer training, a fast-paced team environment, and opportunities for personal and professional growth as part of a growing company that values customer-centric service.