Guest Experience Specialist — Member Support & Growth

Rocket Carwash; Loma Linda (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Training provided

Job summary

Rocket Carwash is expanding rapidly and inviting you to join a team that reshapes industry benchmarks with positive guest experiences and energetic service. We offer growth opportunities, training, and a supportive environment focused on customer satisfaction and teamwork.

We’re committed to personal and professional development, providing training and tools to help you succeed. If you’re excited about growth and creating exceptional experiences, we’d love to hear from you!

Qualifications

• Must be at least 16 years old; students are welcome and encouraged to apply!
• Individually lift objects off the ground weighing up to 50 pounds
• Safely work with a team to lift and maneuver items weighing up to 100+ pounds
• Stand, walk, or sit for long periods of time (up to 8 hours)
• Mobility to work in areas that require kneeling, crouching, or crawling
• Be available to work various shifts and holidays, based on the needs of the business

Responsibilities

• Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience.
• Build memorable connections with both current and potential members by checking in on their experience throughout their visit.
• Prepare vehicles before they enter the wash tunnel, following all Standard Operating Procedures, paying special attention to hard-to-clean areas and clear hand signals to ensure a smooth and efficient process.
• Conduct routine parking lot checks to ensure member carts are fully stocked with fresh towels and cleaners for interior use.
• Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence.
• Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success
• Maintain awareness and compliance with all safety regulations and policies.
• May be asked to perform basic to intermediate-level technology tasks.
• Perform other duties as assigned by leadership.
• Treats others with respect and dignity at all times.

Job description

Rocket Carwash is expanding rapidly and inviting you to join a team that reshapes industry benchmarks with positive guest experiences and energetic service. We offer growth opportunities, training, and a supportive environment focused on customer satisfaction and teamwork.

We’re committed to personal and professional development, providing training and tools to help you succeed. If you’re excited about growth and creating exceptional experiences, we’d love to hear from you!