Member Experience Champion

Rocket Carwash; Ankeny (IA); On-site; USD 19,000 - 22,000; Full time

Job summary

Rocket Carwash is expanding and seeking a Member Support Specialist to join a fast-paced team in Ankeny, IA. You will greet guests, support members, and help maintain a clean, welcoming environment as part of our growth journey.

We offer training and opportunities to develop skills while delivering exceptional guest experiences and teamwork. If you’re enthusiastic and reliable, apply today to be part of something special.

Qualifications

• Must be at least 16 years old.
• Individually lift objects off the ground weighing up to 50 pounds.
• Safely work with a team to lift and maneuver items weighing up to 100+ pounds.
• Stand, walk, or sit for long periods of time (up to 8 hours).
• Mobility to work in areas that require kneeling, crouching, or crawling.
• Ability to work outside in varying weather conditions.
• Be available to work various shifts and holidays, based on the needs of the business.

Responsibilities

• Uphold the Rocket Guest Service Expectation Model by presenting a positive image and greeting customers by name to create a memorable experience.
• Build connections with members by checking in on their experience during their visit.
• Prepare vehicles before wash, following SOPs, focusing on hard-to-clean areas and clear hand signals for efficiency.
• Conduct parking lot checks to ensure member carts have fresh towels and cleaners for interior use.
• Maintain a clean and organized location; complete side-work and housekeeping tasks as assigned.
• Work as part of a team in a collaborative, positive environment to drive success.
• Maintain awareness and compliance with safety regulations and policies.
• May perform basic to intermediate-level technology tasks.
• Perform other duties as assigned by leadership.
• Treat others with respect and dignity at all times.

Job description

Rocket Carwash is expanding and seeking a Member Support Specialist to join a fast-paced team in Ankeny, IA. You will greet guests, support members, and help maintain a clean, welcoming environment as part of our growth journey.

We offer training and opportunities to develop skills while delivering exceptional guest experiences and teamwork. If you’re enthusiastic and reliable, apply today to be part of something special.