Guest Experience & Spa Sales Concierge

The NOW Little Italy; San Diego (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Training & development

Wellness resources

Job summary

A wellness boutique in San Diego is seeking an Experience Guide (Front Desk Associate) to enhance the guest experience and drive sales. The role involves greeting guests, booking appointments, and ensuring boutique standards are met. Ideal candidates are detail-oriented, have sales experience, and excellent guest service skills. Join a positive team environment dedicated to self-care and guest satisfaction while maintaining high service quality.

Qualifications

• Efficient and detail-oriented in a fast-paced environment.
• Experience with computers.
• Team player.

Responsibilities

• Provide top-level service for guests and team members.
• Drive sales of memberships, enhancements, and retail.
• Manage booking and cancellation of appointments.
• Open/close the boutique daily.
• Resolve guest issues.
• Maintain guest area standards.
• Foster a positive workplace.

Skills

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Problem-solving and troubleshooting skills

Friendly and outgoing personality

Job description

A wellness boutique in San Diego is seeking an Experience Guide (Front Desk Associate) to enhance the guest experience and drive sales. The role involves greeting guests, booking appointments, and ensuring boutique standards are met. Ideal candidates are detail-oriented, have sales experience, and excellent guest service skills. Join a positive team environment dedicated to self-care and guest satisfaction while maintaining high service quality.