Guest Experience & Shuttle Concierge

Canyon Ranch; Lenox (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Spa access

Health plan

Paid time off

Maternity leave

Life insurance

Professional growth

Job summary

Canyon Ranch in Lenox, MA, seeks a friendly, guest-focused team member to support welcome, valet, shuttle services, and seamless guest experiences. You will help guests explore ranch amenities, assist with luggage, and support event setups while maintaining safe, clean spaces.

Ideal candidates have a high school diploma and hospitality or customer service background, plus strong communication and teamwork to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with acceptable driving history.
• Previous hospitality or customer service experience required.
• Strong interpersonal and communication skills to interact with guests.

Responsibilities

• Warmly welcome guests, assist with luggage and valet services, and facilitate smooth check-ins and check-outs.
• Serve as a knowledgeable resource for ranch amenities, activities, and local attractions.
• Safely operate shuttle vehicles, manage guest vehicle logistics, and maintain accurate records of vehicles and keys.
• Set up and break down areas for events, classes, and guest experiences, handling supplies and equipment as needed.
• Maintain cleanliness, organization, and safety of public areas, event spaces, and guest amenities; report maintenance needs promptly.
• Support operational tasks including delivering linens, packages, and mail, tracking inventory, and assisting with labeling and shipping.

Skills

Interpersonal & communication skills

Customer service experience

Hospitality experience

Education

High school diploma or equivalent

Job description

Canyon Ranch in Lenox, MA, seeks a friendly, guest-focused team member to support welcome, valet, shuttle services, and seamless guest experiences. You will help guests explore ranch amenities, assist with luggage, and support event setups while maintaining safe, clean spaces.

Ideal candidates have a high school diploma and hospitality or customer service background, plus strong communication and teamwork to thrive in a fast-paced environment.