Guest Services & Shuttle Attendant (Wellness Resort)

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Spa access

Health plan

Paid time off

Life insurance

Maternity leave

Employee assistance

Job summary

Canyon Ranch Operating, LLC in Lenox, MA seeks friendly staff to warmly welcome guests, assist with luggage and check-ins, and provide information on ranch amenities and local attractions. You will operate shuttle vehicles, manage vehicle records, and help set up events while maintaining clean, safe public areas.

Ideal candidates have a high school diploma, a valid driver’s license, and prior hospitality or customer service experience, with strong interpersonal and team-oriented skills.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with an acceptable driving history.
• Previous experience in hospitality or customer service required.
• Strong interpersonal and communication skills to interact with guests effectively.
• Ability to work in a fast‑paced, team‑oriented environment with a focus on guest satisfaction.

Responsibilities

• Warmly welcome guests, assist with luggage and valet services, and facilitate smooth check-ins and check-outs.
• Serve as a knowledgeable resource for ranch amenities, activities, and local attractions.
• Safely operate shuttle vehicles, manage guest vehicle logistics, and maintain accurate records of vehicles and keys.
• Set up and break down areas for events, classes, and guest experiences, handling supplies and equipment as needed.
• Maintain cleanliness, organization, and safety of public areas, event spaces, and guest amenities; report maintenance needs promptly.
• Support operational tasks including delivering linens, packages, and mail, tracking inventory, and assisting with labeling and shipping.

Skills

Guest service

Communication

Teamwork

Interpersonal skills

Education

High school diploma

Job description

Canyon Ranch Operating, LLC in Lenox, MA seeks friendly staff to warmly welcome guests, assist with luggage and check-ins, and provide information on ranch amenities and local attractions. You will operate shuttle vehicles, manage vehicle records, and help set up events while maintaining clean, safe public areas.

Ideal candidates have a high school diploma, a valid driver’s license, and prior hospitality or customer service experience, with strong interpersonal and team-oriented skills.