Guest Experience & Shop Leader

Krispy Kreme; Overland Park (KS); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities- we are growing!

Comprehensive benefits (medical,vision

dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Meal discounts

Job summary

Krispy Kreme is seeking an Assistant Manager in Overland Park, KS to partner with the General Manager in delivering a WOW customer experience and leading shop operations. You will recruit, train, and develop staff, manage inventory, and ensure accurate financial reporting while maintaining high sanitation and service standards.

You will also help promote our brand, handle daily cash and promotions knowledge, and work toward a future General Manager role within the company.

Qualifications

• High school diploma or equivalent.
• Minimum five years in food service or retail.
• At least 2 years of management experience.
• Must be 18+ and able to work in the US.
• Excellent written and verbal communication.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, financial reporting, revenues deposits, and inventory control.
• Ensure equipment and resources are operational including POS, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people feel welcomed and loved.

Skills

Team leadership

Recruiting

Training

Onboarding

Communication

Cash handling

Education

High school diploma

Tools

POS system

Job description

Krispy Kreme is seeking an Assistant Manager in Overland Park, KS to partner with the General Manager in delivering a WOW customer experience and leading shop operations. You will recruit, train, and develop staff, manage inventory, and ensure accurate financial reporting while maintaining high sanitation and service standards.

You will also help promote our brand, handle daily cash and promotions knowledge, and work toward a future General Manager role within the company.