Guest Experience Shift Supervisor

Dunkin'; Rolla (MO); Vor Ort; USD 18.000 - 23.000; Vollzeit

Zusammenfassung

The OM Group, a Dunkin' franchisee operating across the St. Louis metro area and Southeast Missouri, is seeking a Shift Leader to coach crew during shifts and uphold brand standards. You will set goals, assign tasks, and motivate the team to deliver friendly guest experiences.

Ideal candidates bring restaurant or supervisory experience, strong English communication, and basic computer skills. This role emphasizes teamwork, coaching, and maintaining safety and sanitation standards.

Qualifikationen

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Aufgaben

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.

Kenntnisse

Fluent in English

Restaurant experience

Supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The OM Group, a Dunkin' franchisee operating across the St. Louis metro area and Southeast Missouri, is seeking a Shift Leader to coach crew during shifts and uphold brand standards. You will set goals, assign tasks, and motivate the team to deliver friendly guest experiences.

Ideal candidates bring restaurant or supervisory experience, strong English communication, and basic computer skills. This role emphasizes teamwork, coaching, and maintaining safety and sanitation standards.