Shift Leader: Inspire Team, Deliver Guest Excellence

Dunkin' Donuts; Poplar Bluff (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

The OM Group, Dunkin' franchisee for the St. Louis metro area and Southeast Missouri, is seeking Shift Leaders to coach Crew Members, execute Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide timely feedback, and drive profitability through great guest service, safety, and teamwork. Candidates should have restaurant or supervisory experience, fluent English, and a high school diploma or equivalent.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age.
• High School diploma or equivalent, preferred.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest-first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.

Skills

Fluent in English

Supervisory experience

Restaurant or retail background

Math skills

Writing skills

Basic computer skills

18+ years old

High school diploma preferred

Education

High school diploma or equivalent

Job description

The OM Group, Dunkin' franchisee for the St. Louis metro area and Southeast Missouri, is seeking Shift Leaders to coach Crew Members, execute Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide timely feedback, and drive profitability through great guest service, safety, and teamwork. Candidates should have restaurant or supervisory experience, fluent English, and a high school diploma or equivalent.