Shift Leader

Dunkin' Donuts Incorporated; Poplar Bluff (MO); Vor Ort; USD 35.000 - 48.000; Vollzeit

Zusammenfassung

The OM Group, Dunkin' franchisee for the St. Louis metro area and Southeast Missouri, is seeking Shift Leaders to coach Crew Members, execute Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, provide timely feedback, and drive profitability through great guest service, safety, and teamwork. Candidates should have restaurant or supervisory experience, fluent English, and a high school diploma or equivalent.

Qualifikationen

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age.
• High School diploma or equivalent, preferred.

Aufgaben

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest-first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.

Kenntnisse

Fluent in English

Supervisory experience

Restaurant or retail background

Math skills

Writing skills

Basic computer skills

18+ years old

High school diploma preferred

Ausbildung

High school diploma or equivalent

Jobbeschreibung

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Company Introduction

The OM Group is an independently owned franchisee of Dunkin', operating restaurants throughout the St. Louis metro area and Southeast Missouri. We currently have 12 locations in Missouri