Operations Shift Supervisor

Meow Wolf

United States

On-site

USD 34,000 - 47,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/HRA/FSA options

401k Retirement Plan

Life Insurance & Disability Coverage

Parental Leave (12 weeks)

Employee Discounts

Admissions to Meow Wolf attractions

Job summary

Meow Wolf in Los Angeles, CA is hiring a Shift Supervisor (Manager on Duty) to lead frontline operations across Guest Services, Retail, Food & Beverage, and Facilities. You will coordinate with security, ensure safety, guest satisfaction, and uphold Meow Wolf values.

You’ll help pre-opening activity, hire events, onboarding, and develop SOPs while guiding shifts through playtests, soft opens, and grand openings. 21+ with RBS and food handler readiness required.

Qualifications

1–2 years of supervisory experience in a high-traffic guest-facing setting.
Experience across customer service, retail, food service, or facilities.
Excellent communication and leadership abilities.
Ability to stay calm and lead by example in a fast-paced environment.
Proficient with POS and scheduling platforms; 21+ with RBS and food handler readiness.

Responsibilities

Oversee daily operations as Manager on Duty across departments.
Ensure safety, guest experience, and adherence to policies and CUP/CUB.
Provide on-floor coaching and support to hourly staff.
Handle incidents, escalations, and confidential matters appropriately.
Coordinate with security vendor and safety managers as needed.
Monitor labor usage, meal/rest periods, and shift coverage.
Lead training, onboarding, and SOP development pre-opening.
Support admissions, retail, F&B, and housekeeping tasks as required.

Skills

Supervisory experience

Multifunctional operations

Strong communication

Leadership

Calm under pressure

POS systems

Scheduling platforms

21+ with RBS readiness

Tools

Scheduling platforms

POS systems

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people’s lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

Collaborative Creativity : We believe the act of creating together amplifies possibilities.
Provocative Playfulness : We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome : We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion : We are “kind punks” - supportive to each other and standing up for what we believe in.
Audacious Courage : We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Job Disclosures

Location: (On-site) Los Angeles, CA

Compensation: This is a non-exempt, hourly position. The hourly rate for this position is $28.75/hr. “Off-scale hourly rates” and other components of pay, i.e., an hourly rate that is higher than the published system-wide hourly rate at the designated position grade, are offered when necessary to meet competitive conditions.

Job Summary

At Meow Wolf, our Shift Supervisors are critical frontline leaders who ensure the daily magic runs smoothly. As the Manager on Duty (MOD), the Shift Supervisor supports operations across Guest Services, Retail, Food & Beverage, and Facilities, and serves as the on-site point of contact for our contracted security team. They act as a key connector between departments, provide onsite management to team members, and uphold safety, guest experience, and Meow Wolf values.

Shift Supervisors will also play a central role in building the operation ahead of our opening: supporting hourly hiring events, onboarding and training the frontline team, helping develop and refine operating procedures, and leading shifts through playtests, soft open, and grand opening.

Key Responsibilities

Carry out supervisory responsibilities in accordance with company policies and applicable federal, California, and City of Los Angeles laws.
Serve as the Manager on Duty (MOD), acting as a visible and engaged leader who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition, including evening, late-night, and event operations.
Operate the venue within the conditions of its Conditional Use Permit (CUP/CUB), including permitted operating hours, alcohol service requirements, and entertainment and event provisions, and ensure the team on shift does the same.
Provide on-the-floor coaching and support to hourly team members, promoting teamwork, accountability, and guest-first service.
Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
Serve as the on-site point of contact for the third-party security vendor’s shift lead, coordinating incident response and escalating to the Safety & Security Manager as needed.
Monitor and manage hourly labor usage, shift transitions, and coverage to align with daily staffing plans and guest volume, adjusting in real time. Ensure all hourly team members receive timely, compliant meal and rest periods as required under California law.
Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality. Escalate maintenance concerns and ensure the exhibit is show‑ready at opening and close.
Support frontline operations by jumping in to assist with admissions, retail, food & beverage, and housekeeping tasks as needed.
Receive, unload, stock, and manage inventory levels to ensure smooth shift operations, including ice production and cold-storage rotation for F&B.
Enforce POS procedures and assist with end-of-day reporting and reconciliation.
Document and communicate shift updates, incidents, and operational issues to relevant departments using established reporting tools.
Foster cross-department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety.
Lead staff training, onboarding, and mentoring following department SOPs, and contribute to the development of those SOPs during the pre-opening period.
Other duties as assigned.

Required Qualifications

1–2 years of supervisory experience, preferably in a high-traffic guest-facing environment (museum, FEC, theme park, live entertainment venue, hospitality, etc.)
Experience across multiple operational functions such as customer service, retail, food service, or facilities
Strong communication, de-escalation, and leadership skills
Ability to stay calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment
Proficient with or willing to learn POS and scheduling platforms
Must be 21+ and able to obtain California Responsible Beverage Service (RBS) certification and a California Food Handler Card within 60 days of hire
Must be available to work a flexible schedule, including evenings, late nights, weekends, and holidays
CPR/First Aid certification preferred
Bilingual (English/Spanish) a plus.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment:

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines, and small and/or enclosed spaces. The venue hosts concerts and events with amplified sound and large crowds.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and carry up to 50 pounds at times, including inventory, ice, and coolers.

The employee will comply with company and Cal/OSHA standard workplace safety protocols, including the venue’s Workplace Violence Prevention Plan and Injury and Illness Prevention Program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This is a full-time, non-exempt position that requires the ability to work a flexible schedule including evenings, late nights, weekends, and holidays. Hours are scheduled in accordance with California wage and hour law, including daily and weekly overtime provisions.

Supervisor Responsibilities

This position does require supervisory responsibility.

Travel

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Meow Wolf will consider qualified applicants with criminal histories in a manner consistent with applicable law, including the California Fair Chance Act and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

IMPACT

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.