Guest-Experience Shift Leader (QSR Ops)

Hunter Super Techs - TurnPoint; Roseville (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Hunter Super Techs - TurnPoint in Roseville, MI is hiring a Shift Leader to manage a restaurant shift, drive guest satisfaction, and control operations and profitability. The role involves leading Team Members, coaching staff, and ensuring adherence to brand standards and cash controls.

The ideal candidate has 1–2 years in quick-service, a high school diploma or GED, and is available for evenings, weekends, and holidays. Long shifts may be required to ensure proper restaurant functioning.

Qualifications

• High school diploma or GED required; two years of college preferred.
• 1–2 years of previous quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Motivate and guide shift team to meet guest service standards and speed of service.
• Oversee shift operations to ensure profitability and proper product preparation.
• Directly manage a shift of Team Members and provide coaching as needed.
• Ensure compliance with brand standards and cash handling procedures.
• Perform Team Member duties when necessary to ensure smooth operations.

Skills

Guest service

Customer focus

Education

High school diploma or GED

Two years of college preferred

Job description

Hunter Super Techs - TurnPoint in Roseville, MI is hiring a Shift Leader to manage a restaurant shift, drive guest satisfaction, and control operations and profitability. The role involves leading Team Members, coaching staff, and ensuring adherence to brand standards and cash controls.

The ideal candidate has 1–2 years in quick-service, a high school diploma or GED, and is available for evenings, weekends, and holidays. Long shifts may be required to ensure proper restaurant functioning.