Guest Experience Shift Leader

UDF-MyScoop Branding; Norwood (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

United Dairy Farmers is seeking a Shift Leader to provide outstanding service and lead a team during assigned shifts. You will ensure a safe, efficient operation and uphold company policies while handling alcohol and tobacco transactions per state law.

The role emphasizes delivering the Hi Five Guest Experience, managing POS and gas consoles, and maintaining store presentation and safety on a full-time basis.

Responsibilities

• Provide the signature UDF Hi Five Guest Experience; greet Guests warmly and ensure each guest leaves satisfied and likely to return.
• Assist in shakes/malts, cups/cones, sundaes, sodas and hand-packed containers as needed.
• Operate POS system and gas console, process transactions, handle cash and cards, and manage coupons and food stamps correctly.
• Stock shelves, cold cases, and display areas; maintain clean and presentable dip cabinet, coffee pots, and ice dispensers.
• Maintain store safety by monitoring guests and controlling cash drops, following tobacco/alcohol management rules.
• Keep the store, parking lot, and equipment clean and in good working order; monitor refrigeration temps.
• Accurately complete time records and relevant documents; perform other duties as assigned.
• Communicate effectively in English with customers; read price books and operate store equipment.

Job description

United Dairy Farmers is seeking a Shift Leader to provide outstanding service and lead a team during assigned shifts. You will ensure a safe, efficient operation and uphold company policies while handling alcohol and tobacco transactions per state law.

The role emphasizes delivering the Hi Five Guest Experience, managing POS and gas consoles, and maintaining store presentation and safety on a full-time basis.