Guest Experience Shift Leader

Del Taco; Burbank (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

Del Taco is seeking a Shift Manager to assist the General Manager in running daily operations and coaching team members to deliver great guest experiences. The role emphasizes training, adherence to company policies, and maintaining standards across quality, safety, and service.

You will supervise a small team, manage shifts, and contribute to building an environment that supports growth and operational excellence at the store level.

Qualifications

• 1-2 years of experience in quick service restaurant environment with ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.
• Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead staff to achieve organizational goals.
• Ability to read, write and speak effectively in English.

Responsibilities

• Supports General Manager in supervising team that delivers effective results in quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.
• Running shifts and supporting the GM in managing the execution of all Company policies, procedures, programs and systems.
• Knowledge of all work station functions and paperwork essential for recording and monitoring each job in the restaurant.
• Supervises 1 to 7 Team Members
• Ensures objectives are reached in all areas while following all Company guidelines.
• Ensure compliance during shifts with all federal, state and local laws and ethical business practices.
• Supports GM in providing leadership, direction, training and development to the restaurant team.
• May perform other responsibilities as assigned.

Skills

Leadership

Guest service

Multi-tasking

English communication

Training staff

Tools

POS systems

Cash handling

Job description

Del Taco is seeking a Shift Manager to assist the General Manager in running daily operations and coaching team members to deliver great guest experiences. The role emphasizes training, adherence to company policies, and maintaining standards across quality, safety, and service.

You will supervise a small team, manage shifts, and contribute to building an environment that supports growth and operational excellence at the store level.