Guest Experience Shift Lead (Retail)

LEGO Discovery Centre; Springfield (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

LEGOLAND Discovery Center Washington is seeking a Retail Shift Lead to oversee daily operations in a fast-paced attraction environment. You’ll guide frontline team members, ensure guest satisfaction, and keep service standards high while staying flexible in a dynamic setting.

Ideal candidates bring leadership or supervisory experience, strong guest-service and communication skills, and the ability coach and motivate teams. Weekend and holiday availability is required to support busy periods.

Qualifications

• Leadership or supervisory experience a plus.
• Strong guest service and communication skills.
• Comfortable leading in fast-paced environments.
• Ability to coach and motivate teams.
• Reliable, punctual, and highly accountable.
• Comfortable making decisions under pressure.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead frontline retail team during daily operations
• Support guest experience and resolve guest concerns
• Coach employees and provide real-time feedback
• Help manage busy guest areas and retail flow
• Maintain clean, organized, and stocked retail spaces
• Support merchandising and inventory tasks
• Serve as a floor leader and step in wherever needed
• Help maintain safety and operational standards

Skills

Leadership

Guest service

Communication

Team coaching

Decision making

Reliability

Weekend availability

Job description

LEGOLAND Discovery Center Washington is seeking a Retail Shift Lead to oversee daily operations in a fast-paced attraction environment. You’ll guide frontline team members, ensure guest satisfaction, and keep service standards high while staying flexible in a dynamic setting.

Ideal candidates bring leadership or supervisory experience, strong guest-service and communication skills, and the ability coach and motivate teams. Weekend and holiday availability is required to support busy periods.