Retail Shift Lead - Fast-Paced Guest Experience

Merlin Entertainments; Springfield (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

LEGOLAND Discovery Center Washington is seeking a Retail Shift Lead to guide frontline team members during daily operations in a fast-paced attraction setting, ensuring smooth retail flow and high guest satisfaction.

You’ll coach staff, resolve guest concerns, support merchandising, and help maintain clean, stocked spaces while upholding safety and operational standards. This is a weekend-friendly leadership role with flexibility.

Qualifications

• Leadership or supervisory experience a plus.
• Strong guest service and communication skills.
• Comfortable leading in fast-paced environments.
• Ability to coach and motivate teams.
• Reliable, punctual, and highly accountable.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead frontline retail team during daily operations.
• Support guest experience and resolve guest concerns.
• Coach employees and provide real-time feedback.
• Help manage busy guest areas and retail flow.
• Maintain clean, organized, and stocked retail spaces.
• Support merchandising and inventory tasks.
• Serve as floor leader and step in wherever needed.
• Help maintain safety and operational standards.

Skills

Leadership

Guest service

Communication

Coaching

Decision making

Flexibility

Job description

LEGOLAND Discovery Center Washington is seeking a Retail Shift Lead to guide frontline team members during daily operations in a fast-paced attraction setting, ensuring smooth retail flow and high guest satisfaction.

You’ll coach staff, resolve guest concerns, support merchandising, and help maintain clean, stocked spaces while upholding safety and operational standards. This is a weekend-friendly leadership role with flexibility.