Retail Team Lead: Elevate Guest Experience & Performance

Merlin Entertainments; Grapevine (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Merlin Entertainments' LEGOLAND Discovery Center Dallas is seeking a Retail Supervisor to lead on the shop floor and drive guest moments of magic. You will coach a high-energy team, deliver exceptional guest care, and ensure smooth daily operations in a bustling, high-volume environment.

Join a dynamic team where you’ll mentor staff, manage scheduling, and uphold safety and presentation standards while maximizing guest satisfaction and sales opportunities.

Qualifications

• Must have at least two years of supervisory experience in a high-volume retail setting.
• Strong leadership and communication skills required.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Lead from the retail floor with example-based leadership.
• Deliver outstanding guest care aligned with Guest Obsession standards.
• Motivate, coach, and develop team members.
• Maintain clear communication through daily team briefings.
• Support daily operations and ensure coverage for all positions.
• Uphold safety, presentation, and guest service standards.
• Assist with scheduling, training, and performance support.

Skills

Leadership

Guest Service

Communication

POS Systems

Team Coaching

Education

High school diploma or GED

Job description

Merlin Entertainments' LEGOLAND Discovery Center Dallas is seeking a Retail Supervisor to lead on the shop floor and drive guest moments of magic. You will coach a high-energy team, deliver exceptional guest care, and ensure smooth daily operations in a bustling, high-volume environment.

Join a dynamic team where you’ll mentor staff, manage scheduling, and uphold safety and presentation standards while maximizing guest satisfaction and sales opportunities.