Guest Experience Retail Shift Lead

Merlin; Springfield (MO); On-site; USD 22,000 - 29,000; Full time

Job summary

LEGOLAND Discovery Center Washington is seeking a Retail Shift Lead to guide frontline staff, ensure a seamless guest experience, and keep daily operations running smoothly within a bustling attraction.

You’ll coach team members, resolve guest concerns, and support merchandising, safety, and inventory tasks. A flexible schedule, including weekends and holidays, is required to thrive in this role.

Qualifications

• Leadership or supervisory experience is a plus.
• Excellent guest service and communication skills.
• Comfortable leading in fast-paced environments.
• Ability to coach and motivate teams.

Responsibilities

• Lead frontline retail team members during daily operations.
• Support guest experience and resolve guest concerns.
• Coach employees and provide real-time feedback.
• Help manage busy guest areas and retail flow.
• Maintain clean, organized, and stocked retail spaces.
• Support merchandising and inventory tasks.

Skills

Leadership

Guest service

Communication

Coaching

Decision making

Flexibility

Job description

LEGOLAND Discovery Center Washington is seeking a Retail Shift Lead to guide frontline staff, ensure a seamless guest experience, and keep daily operations running smoothly within a bustling attraction.

You’ll coach team members, resolve guest concerns, and support merchandising, safety, and inventory tasks. A flexible schedule, including weekends and holidays, is required to thrive in this role.