Guest Experience Shift Lead (Events & Front-of-House)

meowwolf; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Meow Wolf in Las Vegas is seeking a Shift Supervisor (Guest Services & Events) to lead frontline operations and support onsite events. Reporting to the Guest Services Manager, you will supervise team members, coach and discipline as needed, and help ensure daily profitability while upholding safety and company values.

The role requires 1–2 years of supervisory experience in high-traffic guest environments, strong communication, and the ability to stay calm under pressure.

Qualifications

• 1–2 years of supervisory experience in a high-traffic guest-facing environment.
• Strong communication, de-escalation and leadership skills.
• Ability to stay calm, prioritize tasks, and lead by example in a fast-paced environment.
• Must be 21+ with ability to obtain/maintain alcohol service licenses.
• Flexible schedule including evenings, weekends and holidays; CPR/First Aid preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and laws.
• Oversee daily guest and event operations: opening/closing, review event documents, monitor staffing, inventory and procedures.
• Serve as Manager on Duty (MOD) ensuring safety, flow and high-quality guest experience.

Skills

Supervisory experience

Leadership

Communication

Calm under pressure

Bilingual English/Spanish

Tools

POS systems

Scheduling platforms

Job description

Meow Wolf in Las Vegas is seeking a Shift Supervisor (Guest Services & Events) to lead frontline operations and support onsite events. Reporting to the Guest Services Manager, you will supervise team members, coach and discipline as needed, and help ensure daily profitability while upholding safety and company values.

The role requires 1–2 years of supervisory experience in high-traffic guest environments, strong communication, and the ability to stay calm under pressure.