Front Services Shift Manager — Guest Experience Lead

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Wynn Las Vegas is seeking an Assistant Shift Manager to oversee the Front Services department, ensuring service delivery excellence and guest satisfaction. You will lead staff, manage shift operations, and uphold Wynn standards in a luxury resort environment.

Responsibilities include hiring support, training, performance evaluations, and cross-department collaboration to maintain top-tier guest experiences. Strong communication and organizational skills are essential.

Qualifications

• Minimum 1 year leadership experience in hospitality.
• Excellent verbal and written communication.
• Strong organizational and administrative skills.
• Ability to work in a fast-paced casino resort.
• 21+ years old and able to obtain required work cards.
• Proficiency with Microsoft Office and hotel systems.

Responsibilities

• Actively manages bell and door logistics to maintain service times.
• Monitors daily staff schedule and breaks to ensure timely attendance.
• Ensures shift information and reports are completed and communicated to management.
• Upholds Forbes 5-Star standards and Wynn Encore ambiance.
• Leads line-level staff and provides clear direction and goals.

Skills

Leadership

Customer Service

Communication

Problem Solving

Time Management

Teamwork

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Opera

HotSOS

MMS Agilysys

CVPS

Job description

Wynn Las Vegas is seeking an Assistant Shift Manager to oversee the Front Services department, ensuring service delivery excellence and guest satisfaction. You will lead staff, manage shift operations, and uphold Wynn standards in a luxury resort environment.

Responsibilities include hiring support, training, performance evaluations, and cross-department collaboration to maintain top-tier guest experiences. Strong communication and organizational skills are essential.