Shift Supervisor (Guest Services & Events)

meowwolf; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

Meow Wolf in Las Vegas is seeking a Shift Supervisor (Guest Services & Events) to lead frontline operations and support onsite events. Reporting to the Guest Services Manager, you will supervise team members, coach and discipline as needed, and help ensure daily profitability while upholding safety and company values.

The role requires 1–2 years of supervisory experience in high-traffic guest environments, strong communication, and the ability to stay calm under pressure.

Qualifications

• 1–2 years of supervisory experience in a high-traffic guest-facing environment.
• Strong communication, de-escalation and leadership skills.
• Ability to stay calm, prioritize tasks, and lead by example in a fast-paced environment.
• Must be 21+ with ability to obtain/maintain alcohol service licenses.
• Flexible schedule including evenings, weekends and holidays; CPR/First Aid preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and laws.
• Oversee daily guest and event operations: opening/closing, review event documents, monitor staffing, inventory and procedures.
• Serve as Manager on Duty (MOD) ensuring safety, flow and high-quality guest experience.

Skills

Supervisory experience

Leadership

Communication

Calm under pressure

Bilingual English/Spanish

Tools

POS systems

Scheduling platforms

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

Our Values of Belonging

• Collaborative Creativity : We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description

Job Disclosures

• Location: (On-site) Las Vegas, NV
• Deadline: The deadline for submitting applications for this position is October 30, 2026. Meow Wolf reserves the right to extend this deadline if needed.

At Meow Wolf, our Shift Supervisors are critical frontline leaders who ensure the daily magic runs smoothly. Reporting to the Guest Services Manager, the Shift Supervisor (Guest Services & Events) assists in ensuring the business success of the guest experience, supports onsite events, and will assist as Manager on Duty (MOD). They act as a key connector between departments, provide onsite leadership support to team members, and uphold safety, guest experience, and Meow Wolf values. Responsibilities include supervision of team members, provide coachings and corrective actions, and ensure daily profitability of our business.

Key Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Support and complete daily guest and event focused responsibilities including: opening and closing procedures, review event documents (BEOs), monitor operational and event staffing levels, inventory control, uphold company policies and procedures, and task assignment to team members.
• Serve as the Manager on Duty (MOD), acting as a visible and engaged supervisor who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition.
• Provide on-the-floor coachings and issue corrective actions.
• Support team members, promote teamwork, ensure accountability, and provide guest-first service.
• Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
• Using direction provided by the Guest Services Manager, monitor and effectively adjust day-of staff breaks and shift coverage. Adjust coverage as needed in real time.
• Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality.
• Support frontline operations by jumping in to assist with guest experience support and events.
• Receive, unload, and stock Food & Beverage inventory to ensure event success.
• Communicate shift updates, incidents, and operational issues to the Guest Services Manager in a timely manner.
• Foster cross-department collaboration and uphold Meow Wolf's culture of belonging, creativity, and safety.
• Lead staff training, onboarding, and mentoring following department SOPs.
• Other duties as assigned.

Required Qualifications

1. 1-2 years of supervisory experience, preferably in a high-traffic, guest-facing environment (museum, FEC, theme park, hospitality, etc.)
2. Strong communication, de-escalation, and leadership skills
3. Ability to stay calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment Proficient with or willing to learn POS and scheduling platforms
4. Must be 21+ with the ability to obtain or maintain any local licensing required for alcohol service (TIPS, Food Handler, etc.)
5. Must be available to work a flexible schedule, including evenings, weekends, and holidays CPR/First Aid certification preferred
6. Bilingual (English/Spanish) a plus.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment

This position works primarily in an indoor setting with exposure to noisy environments