Guest-Experience Service Ops Lead

United Supermarkets, LLC; Midland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to up to 50% of earned wages

Associate discounts

Health and financial well-being (Med/4

Time off (vacation, holidays, sick pay

Leaders invested in training

Inclusive work environment

Job summary

United Supermarkets, LLC is seeking an Assistant Service Manager to maintain guest satisfaction and store operations. The role elevates front-end productivity while ensuring excellent guest service, supervision of service counter staff, and accountability for store assets.

Responsibilities include hiring support, training, scheduling, payroll tasks, and enforcing safety and cleanliness standards across the front-end.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must work 40 hours per week with varied opening/closing shifts.
• Must maintain Certified Food Safety Manager Certification.
• Minimum of one year store experience.
• Able to lift up to 50 lbs and stand for long periods.
• Perform all other physical tasks and work as a team member.

Responsibilities

• Greet and engage guests as they enter the area.
• Assist with hiring, training, scheduling, and performance management of service counter staff.
• Assist in managing all service counter functions.
• Participate in initial interviews and new-hire orientations.
• Supervise proper checking and bagging techniques.
• Ensure proper bookkeeping procedures are followed.
• Order supplies for front-end maintenance and coordinate with Grocery Manager.
• Assist with performance evaluations and coaching for department staff.
• Support payroll and accounting procedures in stores without On-Site HR.
• Help delegate trainers and maintain front-end cleanliness and appearance.
• Serve as HR liaison in absence of On-Site HR Representative.
• Safeguard store assets and monitor policy compliance.
• Support guest and team member safety and well-being.
• Assist with informing guests about store information in Spirit publications.
• Perform other duties as requested by management.

Skills

Guest relations

Team leadership

Payroll procedures

Safety awareness

Education

High School Diploma

Job description

United Supermarkets, LLC is seeking an Assistant Service Manager to maintain guest satisfaction and store operations. The role elevates front-end productivity while ensuring excellent guest service, supervision of service counter staff, and accountability for store assets.

Responsibilities include hiring support, training, scheduling, payroll tasks, and enforcing safety and cleanliness standards across the front-end.