Front-End Operations & Customer Experience Lead

Safeway; Hyannis (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Associate discount

Benefits package

Paid time off

Career growth

Inclusive environment

Job summary

Safeway is seeking an Assistant Customer Service Manager to oversee front-end operations, maintain checkout efficiency, and support customer service programs in our store.

You will help manage scheduling, service levels, and daily operations while coaching front-end associates to deliver exceptional service. This role emphasizes team leadership and adherence to safety and policy standards.

Qualifications

• Customer-service focus and professional team presence.
• Strong communication, coaching, and collaboration skills.
• Excellent organization, prioritization, and planning abilities.

Responsibilities

• Oversee and coordinate all front-end operations for fast, friendly checkout service.
• Support customer service programs and respond to concerns professionally.
• Provide checkout support including register functions and customer assistance.
• Assist with scheduling, service levels, and daily front-end operations.

Skills

Customer-service focus

Communication coaching collaboration

Organization planning

Calm under pressure

Job description

Safeway is seeking an Assistant Customer Service Manager to oversee front-end operations, maintain checkout efficiency, and support customer service programs in our store.

You will help manage scheduling, service levels, and daily operations while coaching front-end associates to deliver exceptional service. This role emphasizes team leadership and adherence to safety and policy standards.